How Communication Work’s Effectively in the Workplace

Good communication is about understanding instructions, acquiring new skills, making requests, asking questions and relaying information with ease.

As your career progresses, the importance of communication skills increases; the ability to speak, listen, question and write with clarity and conciseness are essential for most managers and leaders.

Communication, at its simplest, is the act of transferring information from one place to another. It may be vocally (using voice), written (using printed or digital media such as books, magazines, websites or emails), visually (using logos, maps, charts or graphs) or non-verbally (using body language, gestures and the tone and pitch of voice). In practice, it is often a combination of several of these.

The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email, and social media. Good communication skills will help you get hired, land promotions, and be a success throughout your career.

Demonstrating strong communication skills is about being able to convey information to others in a simple and unambiguous way.

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Developing your communication skills can help all aspects of your life, from your professional life to social gatherings and everything in between.

Communication is one of the main ingredients for corporate success, but the problem is that the phrase ‘good communication skills’ is a term so overused that it is difficult to pinpoint what it actually means.

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Communication Skills in the Workplace

The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so, you may well find that you improve your quality of life.

Communication skills are essential no matter what job you work in or your level of seniority. When there is a breakdown in communications, often efficiency, morale and objectives can all suffer.

  1. Clarity and Concision: Good verbal communication means saying just enough – don’t talk too much or too little. 

  2. Friendliness: Through a friendly tone, a personal question, or simply a smile, you will encourage your coworkers to engage in open and honest communication with you.

  3. Listening: Good communication is all about listening effectively.
  4. Nonverbal Communication: Your body language, eye contact, hand gestures, and tone of voice all color the message you are trying to convey.

  5. Confidence: It is important to be confident in your interactions with others.

  6. Asking Good Questions: Good questions can help conversations flow and improve the outcome.

Communication skills in the business world are highly sought after, with recruiters looking for candidates who can communicate information, negotiate and confidently deal with customers.

Professionally, if you are applying for jobs or looking for a promotion with your current employer, you will almost certainly need to demonstrate good communication skills.

Listening carefully, speaking clearly and putting others at ease are very valuable attributes to possess.

Communication is not the same as broadcasting, or simply sending out information.

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It is a two-way process. In other words, it involves both the sending and receiving of information.

It therefore requires both speaking and listening, but also—and perhaps more crucially—developing a shared understanding of the information being transmitted and received.

  • If you are the ‘sender’ of information: this means communicating it clearly to start with (whether in writing or face-to-face), then asking questions to check your listeners’ understanding. You must also then listen to their replies, and if necessary, clarify further.
  • If you are the recipient: it means listening carefully to the information, then checking that you have understood by reflecting back, or asking questions to ensure that you both have the same understanding of the situation.

It is, therefore an active process. There is nothing passive about communication, in either direction.

Communication is a complex subject with many areas and skills to consider.

Being able to communicate effectively is also a skill like any other. It too can be learned, given time. Anyone can make a start on improving their communication skills at any time, and the investment of time and effort is likely to pay off rapidly.

highlight communication skills

You will use your communication skills in every step of the job search and on the job. Everything from your resume to the job interview and beyond will require different types of communication skills. Here are a few ways you can highlight those skills at each step.

Communication skills for Cv

A well-written resume is itself a demonstration of strong communication skills. Ensure that your resume is structured appropriately and free of spelling and grammar errors. Additionally, you may also want to include some positive communication skills in your resume skills section , especially if the jobs post calls for specific communication skills in the job description. You can add skills to your Indeed Resume for employers searching for candidates with your skillset.

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Communication skills for cover page

Your cover letter is a great opportunity to elaborate on your communication skills. While you can talk more directly about how effectively you communicate here, at a high level, your cover letter is one of the employer’s first impressions of your skills. You will want to make your cover letter brief, well written, free from typos and spelling errors and tailored to the position you’re applying for.

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